The short version

You have 30 days from delivery to return a tray. It needs to come back unused and in its original packaging, and we need a receipt or order number so we can find your purchase.

Damaged or defective on arrival? That’s on us — email a photo and we’ll replace it. Don’t bother shipping anything back until we’ve talked.

What we can’t take back

• Trays with obvious signs of use
• Trays returned without their original packaging, or missing parts, where the damage isn’t our fault
• Anything sent back more than 30 days after delivery
• Sale items — only regular-priced trays can be refunded

In some of these cases we can offer a partial refund rather than nothing at all. Ask us.

How a refund works

Once your return reaches us we inspect it and email you either way — approved or not, you’ll hear from us rather than wondering.

If it’s approved, the money goes back to your original payment method. Card refunds usually post within 5–10 business days once we’ve issued them, though the exact timing is up to your bank, not us.

If it’s been longer than that: check your bank account again, then call your card company, since a posted refund can sit unshown for a few days. Still nothing? Email us and we’ll chase it with you.

Exchanges

We replace a tray if it arrived defective or damaged. Email us at info@deezsmokeshop.com first and we’ll tell you where to send it.

Sending something back

Once we’ve confirmed the return, mail it to:

Artsy Fartsy Trays
2177 Westbelt Drive
Columbus, OH 43228

Return shipping is on you, and shipping costs aren’t refundable. For anything valuable, use a trackable service — we can’t refund a return that never reaches us.

How long an exchange takes to get back to you depends on where you are.

Still need a hand?

Email info@deezsmokeshop.com with your order number and we’ll pick it up from there.