It usually takes 3-5 business days to receive your order. 

You can create an account on your first checkout or go to this link.

You can change your shipping address on the My Account page under the Addresses section.

Locate your order number and the email address used when placing the order.  Then visit the order tracking page.

If you create an account with us, and click the checkbox to save credit card for future purchases, we will securely save your credit card information.

We unfortunately don’t have control over the taxes that are charged – they are added in automatically and are subject to tax laws that are constantly being updated. To give you a little more info: the way that taxes are charged online within the USA is changing right now because of the South Dakota v. Wayfair case. Because of this case, online tax parameters will no longer necessarily match up to each state’s laws that apply to in-person purchases. If you’d like more information about this case, the following article gives a helpful overview: https://www.aicpa.org/advocacy/state/south-dakota-v-wayfair.html

We only ship within the U.S. currently.

Please double check to ensure you’re using the proper billing zip code associated with the credit card. Additionally, in order to pay with a credit card, your order must be above $0.50.

Yes, your card will be charged right away. 

Oh no! We’re sorry to hear that. Our shipping carriers work independently from Artsy Fartsy Trays, but here are a few solutions we can offer:

If your package has been marked delivered and it’s only been a day or two, sit tight! Sometimes the carriers scan it before it gets to you. Keep an eye out for it in the next few hours.

If the tracking hasn’t been updated in an unusually long time or if it was never updated since the label was created, chances are it was lost in transit. Please send an email to info@deezsmokeshop.com so we can help you look into this.

If the shipping address was a temporary location, we do not assume responsibility if the recipient is no longer at that address upon delivery within the projected shipping timeline.

Customer support must be notified of any lost packages within 30 days of the ship date. If a package is not reported as lost within 30 days of the ship date, customer service will not be able to assist with a replacement or refund.

We’re sorry to hear that! Please send a photo to our Customer Care Team at info@deezsmokeshop.com and include your order number so we can take a closer look and help with a solution!

Most Artsy Fartsy products are guaranteed for 30 days after purchase date. If any issues arise during that time, the item can be returned for a refund or exchange. Items must have been purchased from artsyfartsytrays.com and must be returned in their original condition and packaging. If used items are returned, a partial refund may be given in the form of store credit.

*The following items do not qualify for returns or exchanges: 
– Items marked as final sale
– Warehouse and sample sale purchases
– Gift cards

If you received the wrong item, please let us know immediately at info@deezsmokeshop.com We’ll make it right.

We’re sorry to hear that! Please send a photo to our Customer Care Team at info@deezsmokeshop.com and include your order number so we can take a closer look and help with a solution!

Please see the Returns & Refunds page for our return mailing address

Contact customer support at info@deezsmokeshop.com.

Unfortunately, we can’t make changes or cancel an order after it’s been shipped.

An item may only be canceled if it is has not shipped. If you would like to cancel an order or item that has not shipped, shoot us an email at info@deezsmokeshop.com with your order number and we’ll handle that for you.

Only if the order has not been shipped.  Please contact us at info@deezsmokeshop.com if the order has not shipped, and we will make every effort to change or cancel your order.